Get the free version of Marbridge Daily delivered to your inbox

Click here to subscribe

Dangdang Loses Lawsuit Over Canceled Orders

Beijing Evening News, 12/06/11

The Dongcheng District People's Court in Beijing yesterday ruled in favor of five consumers who sued Chinese B2C e-commerce site Dangdang (NYSE: DANG) for canceling their orders during a book sales promotion.

One plaintiff placed three orders for 66 books totaling RMB 150 during a midnight sale on the site on August 9, only for Dangdang to cancel two orders due to lack of supplies and canceling the third order later, simply labeling the transaction as "unsuccessful." Dangdang argued that since the first two orders were out of stock, no contractual agreement had been reached, and that the third order was canceled because of a pricing error.

Thousands of customers had orders canceled during the promotion and are seeking legal redress, and 60 have already filed lawsuits.

Editor's Note: For more information on this topic, please see "Dangdang Customers Sue Over Canceled Orders," MD 8/23/11 issue.

Keywords: e-commerce Internet B2C Dangdang DANG law litigation

Feedback

Please note, all fields are required.
None of your personal information will be shared with third parties.

SendingSending

Disclaimer

The information contained in this newsletter is based upon sources that Marbridge Consulting believes to be reliable, and we have made every effort to translate the original articles or article excerpts as faithfully as possible. However, Marbridge Consulting makes no warranty of and assumes no legal responsibility for the accuracy of either the original source material or the English language translations.

Marbridge Daily Premium

Interested in gaining full access to all newsletter articles and the Marbridge Daily archive? To learn more about premium subscription options, including pricing, please:

Click here

Marbridge Consulting RSS Feed

Marbridge Reports