B2C Complaints Outstrip C2C Complaints Fivefold

Donews, 3/13/09

The Consumer Electronics After-sales Service Commission and the China Electronics Chamber of Commerce have released a 2008 report on after-sales service in the Chinese consumer electronics industry. According to the report, B2C complaint volume is now second only to complaints from television shopping, with the report showing that the e-commerce B2C complaint rate is five times higher than that of C2C complaints.

Chinese B2C and C2C e-commerce site Taobao is reported as having the highest number of recorded complaints, at 1,700, followed by 5173.com with 624 complaints, Qianlong.com with 251, Chinese online retailer Dangdang with 149, and Beijing-based IT product B2C e-commerce platform 360Buy with 140.

According to the report, Dangdang is fourth overall for complaints per RMB traded, with 1 complaint for every RMB 10.74 mln. Taobao is fifth, with 1 complaint for every RMB 58.0 mln traded on the site.

Keywords: Consumer Electronics After-sales Service Commission 5173.com 360buy after-sales service B2C C2C China Electronics Chamber of Commerce complaint consumer electronics Dangdang e-commerce Internet Qianlong Taobao TV shopping channel

Feedback

Sending

Disclaimer

The information contained in this newsletter is based upon sources that Marbridge Consulting believes to be reliable, and we have made every effort to translate the original articles or article excerpts as faithfully as possible. However, Marbridge Consulting makes no warranty of and assumes no legal responsibility for the accuracy of either the original source material or the English language translations.

Marbridge Daily