MIIT Publishes Q3 Telecom Complaint Statistics

MIIT, 11/20/08

The Ministry of Industry and Information Technology (MIIT) has released telecommunications service quality statistics for the third quarter of 2008. During the quarter there were 10,334 complaints, of which 34.2% were related to service, a drop of 4.2% from last quarter. Complaints regarding quality accounted for 21.2%, down 2% from the last quarter. Payment disputes accounted for 44.6% of complaints, a rise of 2.2% from last quarter and reports of SMS spam dropped by 71.2%.

In addition, 130 value-added telecommunication enterprises were investigated for breaches of regulations, with 12 of these enterprises being investigated by 3 or more provincial telecommunication authorities.

Keywords: complaint MIIT SMS spam statistics telecom

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